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CRM FUNCTIONAL
► Overview of the SAP CRM Functional Training
► Base Customization
  • Introduction to ERP, SAP, R/3 Architecture, SAP Modules.
  • Introduction to SAP CRM, Basics and Architecture.
  • Organization Model.
  • Business Partner.
  • Product Master.
  • Transaction Processing.
  • Copy Control.
  • Item Category Determination.
  • Organizational Data Determination.
  • Partner Processing.
  • Status Management.
  • Business Activity and Task.
  • Actions.
  • Pricing.
  • Territory Management.
► Marketing
  • Web Client UI. Business Role Creation and Assignment.
  • Segmentation using Attribute Set.
  • Info Set.
  • External List Management.
  • Mail Forms.
  • Product Proposals.
  • Campaign Management.
  • Campaign Automation.
  • Lead Management.
  • SALES
► Sales
  • Opportunity Management.
  • Quotation Management.
  • Order Processing.
  • Contract Management.
  • Rebate Processing.
  • ASA Methodology.
► Overview of the SAP CRM ADVANCED course
► Marketing
  • Web Client UI. Business Role Creation and Assignment.
  • Segmentation using Attribute Set.
  • Info Set.
  • External List Management.
  • Mail Forms.
  • Product Proposals.
  • Campaign Management.
  • Campaign Automation.
  • Lead Management.
► Sales
  • Opportunity Management.
  • Quotation Management.
  • Order Processing.
  • Contract Management.
  • Rebate Processing.
  • ASAP Methodology.
► Service
  • Installed Base Management
  • Service Agreements
  • Service Contracts
  • Service Order Management
  • Complaints and Returns
  • In house repair
  • Warranty Claims
► Middleware
  • Solution Overview
  • Data Exchange with R/3 Part 1
  • Data Exchange with R/3 Part 2
  • Middleware Operations
► Interaction Center
  • IC Web client Overview
  • Agent Functions
  • Alert Management, ERMS
  • Call List Management
  • IC Web client Sales, Marketing , Service 

Testimonials

Thank you for having this. I would not have had an extended education if there was not online learning..Rama Krishna
My online course was terrific! You really do get to know the other students. I talked to more people because it was a smaller class. There was a great sense of community.........Ravinder Reddy
Superb..........Subhash
...10 out of 10 stars.....Dipu Padey
...the best out there.....Santosh.M
I found online learning more convenient then the traditional classroom because I work full-time and getting to classroom across town in traffic is problematic.......Divya
...a very effective way to learn.....Rajesh
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