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CRM FUNCTIONAL

► Overview of the SAP CRM Functional Training

► Base Customization

Introduction to ERP, SAP, R/3 Architecture, SAP Modules.
Introduction to SAP CRM, Basics and Architecture.
Organization Model.
Business Partner.
Product Master.
Transaction Processing.
Copy Control.
Item Category Determination.
Organizational Data Determination.
Partner Processing.
Status Management.
Business Activity and Task.
Actions.
Pricing.
Territory Management.

► Marketing

Web Client UI. Business Role Creation and Assignment.
Segmentation using Attribute Set.
Info Set.
External List Management.
Mail Forms.
Product Proposals.
Campaign Management.
Campaign Automation.
Lead Management.
SALES

► Sales

Opportunity Management.
Quotation Management.
Order Processing.
Contract Management.
Rebate Processing.
ASA Methodology.

► Overview of the SAP CRM ADVANCED course

► Marketing

Web Client UI. Business Role Creation and Assignment.
Segmentation using Attribute Set.
Info Set.
External List Management.
Mail Forms.
Product Proposals.
Campaign Management.
Campaign Automation.
Lead Management.

► Sales

Opportunity Management.
Quotation Management.
Order Processing.
Contract Management.
Rebate Processing.
ASAP Methodology.

► Service

Installed Base Management
Service Agreements
Service Contracts
Service Order Management
Complaints and Returns
In house repair
Warranty Claims

► Middleware

Solution Overview
Data Exchange with R/3 Part 1
Data Exchange with R/3 Part 2
Middleware Operations

► Interaction Center

IC Web client Overview
Agent Functions
Alert Management, ERMS
Call List Management
IC Web client Sales, Marketing , Service

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Thank you for having this. I would not have had an extended education if there was not online learning..Rama Krishna

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